Veranda Pool Server

HOTEL DROVER•Fort Worth, TX

3d•Onsite

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. WHO WE'RE SEEKING: We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Veranda Pool Server for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! ROLE SUMMARY: The Veranda Server is responsible for delivering Legendary hospitality at Hotel Drover by providing attentive, efficient, and friendly food and beverage service in the pool, outdoor veranda, and patio areas. This role ensures that guests enjoy an exceptional dining and beverage experience in a relaxed, outdoor setting while reflecting the authentic spirit of the Fort Worth Stockyards.

Requirements

Strong communication skills with the ability to interact professionally and graciously with guests and team members.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Ability to multitask and adapt to a fast-paced, high-volume outdoor service environment.
Strong interpersonal and collaboration skills.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

Nice To Haves

Previous outdoor/poolside or luxury hospitality service experience.
Familiarity with POS systems
Strong multitasking and time management skills.
Food Handler and TABC certification (or ability to obtain upon hire).

Responsibilities

Greet guests warmly, take accurate food and beverage orders, and deliver items promptly.
Build connections with guests by providing genuine service, anticipating needs, and embodying Hotel Drover’s values.
Maintain a tidy and organized service area, including pool deck, veranda, and patio tables.
Replenish supplies (napkins, condiments, utensils, towels, etc.) and assist with setup/breakdown for service areas.
Collaborate with bartenders, servers, and support staff to ensure smooth service across multiple outdoor areas.
Respond to guest questions or concerns with professionalism and escalate issues when appropriate.
Follow all safety, sanitation, and health regulations while ensuring guest well-being.
Assist with additional tasks as business needs arise, including light maintenance or restocking.\
Accurately take and process food and beverage orders using the POS system (MICROS), maintaining efficiency and attention to detail during peak service periods.
Serve food and beverages promptly, ensuring proper presentation and adherence to established service standards.
Communicate clearly and effectively with kitchen and bar teams regarding guest requests, allergies, modifications, and proper timing of courses.
Maintain professionalism, composure, and a guest-focused mindset in high-volume and elevated service environments.
Utilize refined, luxury-focused language and service techniques to create memorable and personalized guest interactions.
Collaborate closely with bartenders and support staff to ensure seamless service flow and an exceptional guest experience.
Assist with additional tasks as business needs arise, including light maintenance or restocking.
Assist with service across multiple areas, including lobby, backyard, and pool, as business needs require.
All other duties as assigned.