Venues Experience Specialist (Temp/Seasnal)
About The Position
Since 1989, Orlando Venues has served as Central Florida’s epicenter of sports and live entertainment, with the City of Orlando department overseeing the Kia Center, Camping World Stadium, Tinker Field, Harry P. Leu Gardens, Mennello Museum of American Art and the Public Art program. Collectively, these diverse venues host high-profile sporting events like the NFL Pro Bowl Games, Orlando Magic NBA basketball and three annual bowl games along with big-name concerts including Paul McCartney, Bad Bunny, Sabrina Carpenter and the massive annual EDC Orlando. Our venues also enrich the surrounding community with award-winning art exhibitions, immersive events and educational experiences throughout the year. A Venues Experience Specialist (VES) is a key member of the Guest Experience Division at Orlando Venues, supporting KIA Center, Camping World Stadium, and Mennello Museum. This role ensures a legendary experience for both guests and employees by facilitating venue entry, providing information, and delivering exceptional service. VES team members assist with ticket scanning, troubleshooting, seating management, and accessibility needs while addressing inquiries and resolving concerns with professionalism and courtesy. They also contribute to the employee experience by supporting communication and training and fostering a positive team culture. With a safety-first mindset, VES team members monitor and report safety concerns, ensuring a welcoming and efficient environment. This role requires strong communication skills, a customer-focused attitude, and the physical ability to stand, walk, and work outdoors. Venues Experience Specialists play a vital role in maintaining Orlando Venues' reputation for excellence in service, safety, and operational success.
Requirements
- A high school diploma or equivalent is required, with six (6) months of work experience preferred or a combination of education, training, and experience.
- Candidates must be able to stand and walk for extended periods.
- Applicants must successfully pass a criminal background check.
- MUST BE 18 YEARS OF AGE OR OLDER
Nice To Haves
- A Florida driver’s license is preferred
- CPR certification, along with a first aid card, is desirable.
- The ability to speak a language other than English is a plus.
Responsibilities
- Facilitating venue entry
- Providing information
- Delivering exceptional service
- Assisting with ticket scanning
- Troubleshooting
- Seating management
- Addressing accessibility needs
- Addressing inquiries and resolving concerns with professionalism and courtesy
- Supporting communication and training
- Fostering a positive team culture
- Monitoring and reporting safety concerns
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
