Venue Tech Supervisor (SoFi Stadium)
About The Position
LEGENDS GLOBAL Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality. Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! POSITION SUMMARY The Venue Technology Supervisor serves as the frontline technology leader for venue operations, positioned between the Venue Technology Manager and Venue Technology Assistants. This role is responsible for the day-to-day supervision, coordination, and quality of technical support delivered by Venue Technology Assistants while remaining hands-on with event operations. The Supervisor ensures all customer-facing and back-of-house technology systems are operational, compliant, and supported before, during, and after events. The Venue Technology Supervisor reports to the Venue Technology Manager and directly oversees Venue Technology Assistants.
Requirements
- Strong working knowledge of POS systems, payment devices, printers, peripherals, and end-user hardware.
- Solid understanding of basic networking concepts (TCP/IP, VLANs, wireless).
- Demonstrated leadership or lead-level experience in a technical or event-driven environment.
- Excellent communication, customer service, and problem-solving skills.
- Ability to remain calm and effective in fast-paced, high-pressure environments.
- Detail-oriented with strong organizational and prioritization skills.
- Willingness to work nights, weekends, holidays, and extended event-day hours.
Responsibilities
- Lead and coordinate event-day technology support across assigned zones of the venue.
- Ensure all POS, payment devices, kiosks, peripherals, printers, and related systems are fully operational prior to gates opening.
- Act as the primary escalation point for Venue Technology Assistants during events, resolving Tier 1 and Tier 2 issues and escalating to the Venue Technology Manager when required.
- Remain hands-on during events, providing direct technical support as needed.
- Validate that reported issues are fully resolved and systems return to expected functionality.
- Supervise, guide, and support Venue Technology Assistants in their daily responsibilities.
- Assign zones, tasks, and priorities to Venue Technology Assistants based on operational needs.
- Monitor performance during events and provide real-time coaching and feedback.
- Assist with onboarding, training, and mentoring new and existing Venue Technology Assistants.
- Ensure adherence to Legends technology standards, support protocols, and service expectations.
- Conduct or assist with pre-event system checks and walkthroughs to confirm readiness.
- Coordinate equipment setup and teardown with the technology team and operations partners.
- Ensure replacement of defective hardware before, during, or after events as needed.
- Assist with documenting incidents, trends, and recurring issues for management review.
- Maintain constant communication with Venue Technology Assistants via radio, phone, or messaging platforms during events.
- Prioritize time-sensitive issues to minimize operational and guest impact.
- Communicate technical issues, impacts, and resolutions clearly to stakeholders.
- Ensure all support issues are properly logged in the ticketing system.
- Assist the Venue Technology Manager with tracking, staging, and safeguarding technology assets.
- Support compliance with security, PCI, and technology policies.
- Promote safe work habits and adherence to company safety procedures.
- Work closely with the Venue Technology Manager, corporate IT teams, and third-party vendors.
- Escalate complex or high-impact issues appropriately while maintaining ownership until resolution.
- Support cross-venue or regional events when requested, as time and scheduling permit.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
