bonus!

Mille Lacs Corporate Ventures

2d•$20 - $30•Onsite

About The Position

This role is responsible for ensuring maximum guest service satisfaction by orchestrating, through the team, the production of quality Food/Beverage in accordance with Grand Casino’s high standards of service. The company fosters a culture where people believe in what they're doing, bringing passion and customer focus to the business. The work environment is shaped by core values including honesty, humility, truth, wisdom, love, respect, and bravery. Employees are expected to be self-disciplined, hard-working, curious, trustworthy, humble, and truthful, making choices that benefit the team, collaborating, and striving to make a difference.

Requirements

Three (3) years progressive Food & Beverage Operations experience.
Two (2) years of Supervisory/Managerial experience.
One (1) year alcohol service including wine service experience.
One (1) year bartending experience.
Alcohol Awareness Certification within 2 months of employment.
Serv-Safe Certification (required within one (1) year of placement).
Ability to build trustworthy and collaborative relationships with others.
Organized and flexible to meet the needs of the business, guests and associates.
Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
Begin work on time for scheduled shifts, schedule PTO in advance and exhibit flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
Accomplish required work within expected guidelines.
Flexibility to work various roles and outlets.
Strong leader with skills to develop and lead team to productivity and financial success.

Nice To Haves

Experience preferably in the hospitality industry with emphasis on Food & Beverage.

Responsibilities

Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
Comply with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
Evaluate and train Associates, ensuring staff’s compliance with all guest service standards.
Manage liquor control and ordering for the venue.
Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
Listen to, evaluate and assure control of guest grievances and settle them without delay.
Maintain proper procedures for cash handling and variances.
Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
Provide input to Management concerning operational deficiencies and areas in need of attention.
Establish priorities for all Team members and provides assistance as needed.
Possess knowledge of Grand Casino’s internal controls, policies and procedures.
Maintain all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards.
Maintain open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
Perform any and all other duties as assigned.