Venue Sales Administrator

AT&T Performing Arts Center•Dallas, TX

About The Position

ABOUT THE AT&T PERFORMING ARTS CENTER The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community. Organizational Values: The Center’s culture is to focus on the values that guide its people's actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer. The Center’s Core Values are to passionately pursue our mission by being: Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas Community Minded – Actively fostering and participating in meaningful community interactions Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return Flexible – Willing to change to achieve results The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez, Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater. Designed by internationally acclaimed architects, the Center’s campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square. Job Summary: Under the direction of the Director of Venue Rentals & Sales, the Venue Sales Administrator's main responsibility will be to provide the team with the necessary sales support and administrative functions to meet and exceed set rental sales goals. The Venue Sales Administrator will be responsible for all inbound activity, including fielding rental requests, checking calendar availability, responding to new and established clients, and supporting clients and the rental sales team from conception to settlement. The successful Venue Sales Administrator will be a dynamic, engaging professional who builds rapport effectively through phone, email, and in-person interactions. They will promote the center as a premier venue to prospective clients, accelerating the rental process through exceptional responsiveness and strong organizational skills. In addition to the duties listed below, this position requires strong organizational skills and a history of excellent customer service. They should be sales-minded, tactical, and be a team player. The Venue Sales Administrator must be self-motivated, creative, outgoing, and eager to close the deal.

Requirements

Bachelor’s Degree in communications, liberal arts, business management, hospitality or other related field or equivalent experience.
OR
Three years of customer service.
Superb sales, business development, and customer service skills
Organized and self-motivated
Ability to work occasional nights and weekends when required
Desire to work as a team
Excels in a fast-paced, client-facing role where professionalism and responsiveness are essential
Experience with Windows-based programs, including Word, Outlook, Excel, and PowerPoint.

Responsibilities

Assist in meeting or exceeding the sales goals as set by the leadership team by expediting administrative tasks.
Assist with venue availability checks and reservation holds; maintain accurate scheduling across internal systems.
Coordinate with internal departments and external clients to facilitate and lead rental tours and walk-throughs and lead select tours and follow up site visits as needed.
Deliver rental estimates and quotes to external clients and respond to questions and concerns.
Field and respond promptly to rental inquiries via email and phone; provide initial information and route leads appropriately.
Coordinate and manage administrative tasks related to venue rental sales.
Track and manage documentation related to event logistics, contracts, settlements, insurance, permits, and payments.
Maintain sales reporting - including call and inquiry logs, and revenue reports.
Support the Director of Venue Rentals and Sales with proposal preparation, contracts, invoices, and rental agreements.
Coordinate with internal departments (e.g., production, front of house, box office) to ensure alignment on booked events.
Support pre-event planning and client follow-up as needed, including gathering feedback and updating client records. Some nights and weekends will be required for select rental events.
Maintain organized digital and physical files for all sales and rental documentation.
Other duties as assigned.