Venue Operations Lead

Rawhide•Chandler, AZ

11d•Onsite

About The Position

The Venue Operations Lead serves as a working team leader responsible for guiding and supporting the Venue Support team in the execution of event setups, breakdowns, and daily operational tasks. This role acts as an on-site resource to ensure work is completed accurately, efficiently, and in alignment with event specifications and safety standards. While actively participating in hands-on event operations, the Venue Operations Lead assists the Venue Operations Supervisor with crew coordination, quality control, and maintaining organized, event-ready facilities to help deliver seamless events and positive guest experiences.

Requirements

High School diploma or GED.
CPR and First Aid Certification within 90 days of hire.
Flexibility to work evenings and weekends as required for client meetings and events.
Valid AZ driver's license, provide a 39-month satisfactory MVR report.
Obtain a Tribal operator driving permit at the time of hire.
A satisfactory result obtained through a test for illegal drugs.
Acknowledge and agree to maintain a drug-free workplace.

Nice To Haves

Natural team motivator who leads by example
Strong communicator who provides clear instructions
Organized and proactive in anticipating operational needs
Confident in giving direction while remaining collaborative
Calm under pressure during live events
Solutions-oriented with strong problem-solving skills
Accountable and comfortable reinforcing standards
Ability to balance hands-on tasks with oversight of others
Knowledge and experience working with Gila River Indian Community or other Native American Communities.
Proficient in MS office and other relevant workplace tools.

Responsibilities

Lead and participate in daily venue setup and breakdown activities.
Provide day-of direction to Venue Support team members to ensure tasks are completed accurately and on time.
Review event orders (BEOs), layouts, and timelines to understand event requirements.
Monitor assigned areas to ensure event readiness and proper execution of floor plans.
Communicate operational needs or concerns to the Venue Operations Supervisor.
Assist with coordinating operational details between internal teams including Sales, Security, Facilities, and other departments as directed.
Support vendor load-in/load-out processes and ensure adherence to schedules.
Help identify and address routine operational challenges, escalating complex issues to leadership.
Support on-site execution of large or high-profile events as assigned.
Serve as a resource and point of contact for Venue Support staff during events.
Provide guidance, training reinforcement, and task clarification to team members.
Monitor productivity and assist in maintaining labor efficiency during events.
Promote teamwork, accountability, and safe work practices.
Follow and reinforce all health and safety guidelines to ensure a safe environment for guests and team members.
Ensure proper lifting techniques and safe equipment handling procedures are followed.
Monitor event spaces to ensure fire lanes, exits, and walkways remain clear.
Ensure event venues are properly secured after events, including verifying equipment is returned to storage and all designated doors, gates, and facilities are locked.
Report incidents, damages, safety hazards, or injuries to management per company protocol.
Provide courteous and professional customer service to guests and clients.
Assist with minor client or guest requests and elevate concerns to the Venue Operations Supervisor when necessary.
Maintain a professional and visible presence during events.
Work collaboratively with Event Managers and cross-functional departments to ensure smooth and efficient event execution.
Maintain clear communication with supervisors regarding event progress and operational needs.
Operate company vehicles and transport equipment and supplies as assigned in support of event operations.