Epic Sports Bar - Venue Manager

Kalispel Tribe•Airway Heights, WA

About The Position

Summary of Functions: To direct and coordinate departmental activities for the assigned venue (Epic Restaurant), either personally or through subordinates for the area of responsibility and its' Supervisors and Team Members; Responsible for delivering an exceptionally high level of guest service and superior quality of products. Develop and implement annual budgeted goals. Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures. Adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures. Responsible for the activities in the Food and Beverage Department's assigned and designated area(s) or outlet(s). Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner. Assist in developing departmental objectives, policies, and procedures to grow the department. Monitor and enforce departmental policies and objectives for the Food and Beverage Department.Monitor inventories and cost percentages of goods, supplies, and equipment. Participate with the Director of Food and Beverage in creating and developing menus, food selections, and related activities for your designated area. Actively participate with the Director of Food and Beverage and the marketing department in promoting your food & beverage outlets or areas. Handle or oversee all issues regarding Guest relations. Handle and resolve Team Member and Supervisor issues and pass on significant incidents to the Director of Food and Beverage. To ensure a clean and safe environment, enforce basic sanitation practices, HACCP standards, and procedures in all respective areas. Attend mandatory Food and Beverage management meetings. Attend all other required meetings whenever possible.Ensure compliance with Tribal and applicable Federal and State laws by all Team Members. Enforce Northern Quest Casino policies on control and protection of company assets. Review and analyze the activities regarding the labor cost and operational expenses related to your operation's budget and goals.Monitor and enforce departmental policies and procedures.Ongoing development of Shift Managers and Team Members regarding exceptional service and public relations skills without guests. Assist the Director of Food and Beverage in preparing the annual budget for your area of responsibility. Hire, train, coach, and counsel Team Members & Shift Managers as necessary and consistently give positive feedback. Ensure ongoing and regularly scheduled departmental training meetings for all Team Members.Administer corrective and progressive disciplinary actions following Northern Quest Casino policies within the guidelines of the HR department.Schedule, administer, and ensure that all Team Members are reviewed accurately, fair, and timely manner. Monitor all venue schedules and adjust staffing levels to budgeted or appropriate labor percentages. Assist with the design of staffing guides for your area and submit them to the Director of Food and BeverageResponsible for maintaining a good attendance record. May be required to be a panelist for the Internal Review Hearings. Ensures that the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out fairly and equitably, conducive to that goal. This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

Five years of management experience in a full-service restaurant and/or bar operation
Proven experience with managing, training, and team member retention
Experience in craft cocktails, specialty beer, and wine service required
An understanding of budget building with a successful history of maintaining profitability is required
Proficient in the use of Microsoft programs and other computer programs
Skill in effectively communicating information through verbal and written correspondence to Team Members, managers, and Guests, including writing reports, business correspondence, and procedural manuals
Ability to cross-communicate (orally and written) with all departments and at all levels
Skill in solving practical problems and dealing with situations concerning Guests and Team Members under pressure conditions
Excellent organizational, communication, and leadership skills
Ability to calculate and monitor the cost of goods
Ability to read and analyze spreadsheets, reports, financial statements, and food specifications
Skills in assessing operations, programs, staffing levels, and physical needs
Ability to write procedures, prepare reports, correspondence, charts, layouts, forms, memoranda, and other information and instructions
Ability to analyze and solve management and administrative problems
Ability to maintain effective working relationships with department heads, peers, guests, and public officials
Able to work nights, weekends, and holidays as required
Proficient use of Windows, Excel, Word, and other computer software
Basic knowledge of Point-of-Sale systems, i.e., IG System & Visual 1
High School Diploma
Associate of Arts (AA) or Associates Degree in the related field, or equivalent hospitality industry experience
Ability to obtain and maintain a Tribal Gaming License
Valid driver's license (Must be in possession while operating a Tribal Vehicle)
Washington State Food Handler Permit within 14 days of start date
MAST (Washington State Liquor Control Board Permit) – 90 days from date of employment or 1st class offered
Available and willing to work any changes in hours deemed necessary for Business Levels
Requires the ability to lift and/or move objects weighing up to 75 pounds
Constantly requires the ability to give and receive detailed information through verbal communication
Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly
Constantly requires working with fingers rather than the whole hand or arm
Constantly requires repetitive movement of the wrists, hands, and/or fingers
Requires walking or moving about to accomplish tasks
Requires standing and/or sitting for sustained periods
Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally
Requires stooping, which entails the use of the lower extremities and back muscles
Occasionally requires crouching
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

Responsibilities

Direct and coordinate departmental activities for the assigned venue
Responsible for delivering an exceptionally high level of guest service and superior quality of products
Develop and implement annual budgeted goals
Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures
Responsible for the activities in the Food and Beverage Department's assigned and designated area(s) or outlet(s)
Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner
Assist in developing departmental objectives, policies, and procedures to grow the department
Monitor and enforce departmental policies and objectives for the Food and Beverage Department
Monitor inventories and cost percentages of goods, supplies, and equipment
Participate with the Director of Food and Beverage in creating and developing menus, food selections, and related activities for your designated area
Actively participate with the Director of Food and Beverage and the marketing department in promoting your food & beverage outlets or areas
Handle or oversee all issues regarding Guest relations
Handle and resolve Team Member and Supervisor issues and pass on significant incidents to the Director of Food and Beverage
To ensure a clean and safe environment, enforce basic sanitation practices, HACCP standards, and procedures in all respective areas
Attend mandatory Food and Beverage management meetings
Ensure compliance with Tribal and applicable Federal and State laws by all Team Members
Enforce Northern Quest Casino policies on control and protection of company assets
Review and analyze the activities regarding the labor cost and operational expenses related to your operation's budget and goals
Ongoing development of Shift Managers and Team Members regarding exceptional service and public relations skills without guests
Assist the Director of Food and Beverage in preparing the annual budget for your area of responsibility
Hire, train, coach, and counsel Team Members & Shift Managers as necessary and consistently give positive feedback
Ensure ongoing and regularly scheduled departmental training meetings for all Team Members
Administer corrective and progressive disciplinary actions following Northern Quest Casino policies within the guidelines of the HR department
Schedule, administer, and ensure that all Team Members are reviewed accurately, fair, and timely manner
Monitor all venue schedules and adjust staffing levels to budgeted or appropriate labor percentages
Assist with the design of staffing guides for your area and submit them to the Director of Food and BeverageResponsible for maintaining a good attendance record
May be required to be a panelist for the Internal Review Hearings
Ensures that the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out fairly and equitably, conducive to that goal