Venue IT Support Representative (Ascend Amphitheater)

Live Nation • Nashville, TN

132d

About The Position

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. This role is responsible for providing onsite IT troubleshooting assistance to venue administrative, operations, and production staff, ensuring that venue technology problems are reported and resolved efficiently. The position requires flexibility with scheduling, including evening and weekend on-call shifts, and the ability to adapt to a constantly changing work environment.

Requirements

• High School Diploma or equivalent
• 2+ years of experience in an IT or IT related field
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Reliable and dependable team player with ability to work independently
• Ability to adapt to a constantly changing and at times stressful work environment
• Possess a valid driver's license, access to a reliable vehicle, and a clean driving record

Nice To Haves

• Experience in a live event or concert environment
• Familiarity with POS systems and event technology

Responsibilities

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff
• Identify, track and help to resolve persistent issues, and ensure venue technology problems are reported to appropriate remote support or service delivery teams
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Provide guided access for visiting IT service or support providers
• Assist with establishing artist internet connectivity or fulfilling the terms of artist/tour IT riders prior to and on 'day of show'
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies
• Participate in seasonal IT preparation and validation, as well as shutdown and winterization
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events

Benefits

• Flexible scheduling
• Opportunity to work in a dynamic and exciting environment
• Employee discounts on tickets and events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED