VENUE IT REPRESENTATIVE

Live Nation Entertainment • Bristow, VA

1d • Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. THE JOB As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry. This is a Seasonal/ Part-time role that can require anywhere from 20-30 hours per week. Primary working months are March-November, but there may be needs outside of that window. WHAT THIS ROLE WILL DO Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff. Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology Be the onsite contact and provide guided access for visiting IT service or support providers Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.” Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans. Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals. Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies. Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization. Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events. WHAT THIS PERSON WILL BRING Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred Strong communication skills (oral and written) paired with a professional communication style Self-motivated, capable of independent reasoning and troubleshooting Highly organized and strong attention to detail Must be a reliable and dependable team player with ability to work independently and under little supervision Must be able to adapt to a constantly changing and at times stressful work environment This position requires flexibility with scheduling, including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. (Note: Shifts may change to meet business needs). EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Requirements

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• This position requires flexibility with scheduling, including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.
• Availability to consistently provide event support is a requirement of this role. (Note: Shifts may change to meet business needs).

Responsibilities

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed