Venue Guest Ambassador - Dos Equis Pavilion

Live Nation • Dallas, TX

332d

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications.
• Strong verbal and written communication skills.
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Passion for and proven experience building a diverse workplace by utilizing diversity job platforms, partnering with diverse colleges and community organizations.
• Ability to multi-task within a fast-paced environment.
• Action-oriented and results-driven individual.
• Passion or interests in music, technology and media.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• Check restrooms frequently to make sure guests’ lines are moving and alerting the cleaning when necessary.
• Other duties as assigned.

Benefits

• Generous vacation.
• Healthcare benefits.
• Retirement benefits.
• Student loan repayment support.
• Six months of paid caregiver leave.
• Perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips).
• Music @ Home (stipend to cultivate your little ones’ music interest).
• Tuition reimbursement for ongoing professional development.
• Access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED