Venue Experience Manager

The Rank Group • United, PA

83d

About The Position

Grosvenor Casino, Reading South is seeking an experienced Venue Experience Manager to support the General Manager and venue management team in delivering an efficient operation that excites and entertains customers. The role involves overseeing various aspects of the venue's operations, ensuring a high level of customer service and employee engagement.

Responsibilities

• Oversee reception and facilities management to ensure smooth day-to-day operations.
• Support people processes including communications, employee engagement, recruitment, onboarding, induction, and training.
• Provide oversight of food and beverage (F&B) operations within the venue.
• Take ownership of player protection responsibilities, ensuring compliance and safeguarding standards are met.
• Coordinate responses to customer feedback and use insights to develop action plans that enhance the customer experience.
• Execute local marketing initiatives, including promotions and social media activity.
• Drive employee engagement by managing periodic opinion surveys, reviewing results, sharing feedback with teams, and developing action plans to track progress.
• Organise and lead team forums to encourage collaboration and open communication.
• Act as, or support, the venue's culture champion to promote a positive and inclusive workplace.
• Ensure consistent compliance with company standards, including uniform, customer service, and respectful workplace behaviours.

What This Job Offers

• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 5,001-10,000 employees