Venue Event Staff Supervisor - Chateau Ste Michelle Amphitheatre
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Event Staff Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Event Staff at Chateau Ste Michelle Amphitheatre. Duties may also include management functions under the direction of the Operations Manager and the Guest Experience Manager.
Requirements
- High School Diploma or equivalent.
- Familiar with Microsoft Office Suite.
- Attention to detail, quality and accuracy.
- Strong relationship building and communication skills.
- Ability to work independently.
- Excellent verbal and written communication skills.
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Responsibilities
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Event Staff teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of venue amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Communicate to manager on duty (M.O.D.) any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
- Coordinate team rest periods in accordance with state and local law and help to find coverage.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Guest Experience Manager and Operations Manager.
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
