Venue Ambassador VIP Lounge Full-Time Evenings $14 - $21/hr
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities. The Opportunity Responsible for handling Guest check transactions, food running, bussing, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards. As Grand Casino’s Food and Beverage Ambassador, you may be working directly with our Guests to ensure a positive experience at all touch points. What You Get to Do Receive payment from Guests in a prompt and courteous manner when applicable. Adhere to established cash control policies and procedures of Grand Casino. Advise Guest of waiting time and areas of the Venue. Prepare orders in a timely manner and complete them with garnish and accompaniments. Answer Guest questions and directs concerns to appropriate management. Address Guest complaints and resolve them quickly and courteously. Seat Guests according to the established procedures of the venue. Deliver excellent Guest Service in an upbeat, friendly manner. Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples. Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service. Always maintain a clean and sanitary dining area in full accordance with state health regulations. Maintain stock of all necessary items. Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table. Answer telephones and make reservations, if required. Communicate with Guests including wait times, verifying reservations and general information about the venue. Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items. Thanks, and offers closing remarks to Guest as they leave the venue. Address any Guest complaints to resolve them quickly and courteously in accordance with department standards. Assist in maintaining standards of health, safety, and sanitation. Able to demonstrate ability to read floorplans and seat guests accordingly. Clean and sanitize tables and dining room upon Guest departure. Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service. Other duties as assigned that are related to this role.
Requirements
- Previous cash handling experience
- Must be able to secure license from Gaming Regulatory Authority (GRA)
- Responsible for following all relevant Detailed Gaming Regulations (DGR’s)
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process
Responsibilities
- Handling Guest check transactions, food running, bussing, host interactions
- Receive payment from Guests
- Adhere to established cash control policies and procedures
- Advise Guest of waiting time and areas of the Venue
- Prepare orders in a timely manner and complete them with garnish and accompaniments
- Answer Guest questions and directs concerns to appropriate management
- Address Guest complaints and resolve them quickly and courteously
- Seat Guests according to the established procedures of the venue
- Deliver excellent Guest Service in an upbeat, friendly manner
- Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples
- Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service
- Always maintain a clean and sanitary dining area in full accordance with state health regulations
- Maintain stock of all necessary items
- Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table
- Answer telephones and make reservations, if required
- Communicate with Guests including wait times, verifying reservations and general information about the venue
- Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items
- Thanks, and offers closing remarks to Guest as they leave the venue
- Assist in maintaining standards of health, safety, and sanitation
- Able to demonstrate ability to read floorplans and seat guests accordingly
- Clean and sanitize tables and dining room upon Guest departure
- Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service
- Other duties as assigned that are related to this role
Benefits
- A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
