Venipuncture Tech Clinical Support Asst
About The Position
Duties of a Venipuncture Tech Clin Support Asst in the Patient Service Center for the Department of Laboratories may include the following but are not limited to: Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports. Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and medicare questionnaires. Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems. Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc. Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs. Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards. Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients. Will maintain all measures of quality control as related to the patient and customer services centers. Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.
Requirements
- Phlebotomy Certification by a technical training program.
- Two years of Phlebotomy experience with at least one year of Pediatric Phlebotomy experience.
- Customer competency with knowledge of laboratory and hospital information systems.
- Customer service experience in a clinical setting.
- Knowledge of insurance providers, ICD-10 CM Coding, medical necessity, medical terminology and outpatient registration processing.
Nice To Haves
- Associates degree in Clinical Laboratory Technology.
- Two years customer service experience in a clinical healthcare setting.
- In lieu of degree, four years of clinical laboratory experience to include a year of customer service experience in a clinical healthcare setting.
Responsibilities
- Provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking.
- Provide patient services to include LSARD and outpatient registration processes.
- Handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures.
- Demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems.
- Assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
- Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures.
- Act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs.
- Perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards.
- Maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients.
- Maintain all measures of quality control as related to the patient and customer services centers.
- Willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.
Benefits
- SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
- Location pay for UUP full-time positions ($4000)
- Night shift differential ($000), evening shift differential ($000)
- Inconvenience pay/supplemental shift differential. ($575)
- Geographic Pay ($000)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
