Venipuncture Tech Clin Support- Per Diem

Stony Brook University • Town of Brookhaven, NY

79d • $21 - $24

About The Position

At Stony Brook Medicine, the Venipuncture Tech Clin Support at the Patient Service Center continues to develop and maintain a full service Patient Service Center. This includes a phlebotomy and specimen collection facility, registration, billing, order entry, patient and customer service, result reporting, quality control, and auditing. The position requires compliance with regulatory agencies, i.e. NYSDOH, CAP, Joint Commission, and University Hospital and departmental policies and procedures. The long-term objective is to develop a vital link between the hospital and surrounding community by providing service excellence that will further enhance the reputation of University Hospital and the Department of Laboratories.

Requirements

• Phlebotomy certificate.
• 2 years of phlebotomy experience with at least one year of experience in pediatric phlebotomy.
• Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers, and billing information.
• Knowledge of hospital and/or laboratory computer systems.

Nice To Haves

• Associate's degree.
• One year customer service experience in a clinical healthcare setting.
• In lieu of degree, two years administrative experience including one year customer service experience in a clinical healthcare setting.
• ASCP ASPT preferred.

Responsibilities

• Perform phlebotomy and specimen collection procedures to ensure proper collection and processing of patient specimens per established standards.
• Provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting, and specimen tracking.
• Provide patient services including LSARD and outpatient registration processes, knowledge of insurance providers, billing codes, order entry, and result reporting.
• Assist clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems, and billing concerns.
• Handle all processing of biological specimens to assure specimen integrity and maintain safety regulations.
• Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures.
• Act as a liaison for courier services to identify concerns and help arrange these services.
• Demonstrate competency in Microsoft Office Suite and technical competency with Department of Laboratories Information System, Sunquest, and Cerner patient management systems.
• Maintain all measures of quality control related to patient and customer services centers.
• Maintain adequate supplies and alternate stock to obtain maximum benefits, and order and distribute supplies to outreach clients.
• Willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas to meet departmental needs.

Benefits

• Generous leave.
• Health plans.
• State pension.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees