About the position
We are seeking a detail-oriented Vendor Services Manager with a focus on vendor services to support the daily operations of business. This role will contribute to business growth by managing relationships with key e-commerce and affiliate sales partners. This role will be part of the DTC Operations team.
Responsibilities
- Manage and support daily operations of the e-commerce platform with a focus on vendor services
- Manage the budgeting, invoicing, and contract renewal processes for vendors, ensuring timely and accurate financial transactions, and maintaining positive relationships with external partners
- Collaborate with cross-functional teams, including sales, logistics, product management, and engineering to ensure alignment and effective communication with vendors
- Ensure compliance with company policies, regulatory requirements, and industry standards in vendor interactions
- Contribute to process improvements to increase efficiency and reduce costs while maintaining a high-quality customer experience
- Work with the data analytics team to track key performance indicators (KPIs) related to vendor services
- Drive innovation and continuous improvement in vendor management
Requirements
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related experience
- 3+ years of experience in direct-to-consumer partnerships or marketing, with specific experience in managing e-commerce and affiliates
- Experience in improving operational efficiency and customer experience through effective vendor management
- Demonstrated experience in analytical and problem-solving skills
- Demonstrated success with communication skills
- Adaptable to changing priorities
