Vendor Regulatory Specialist

Progress Residential • Scottsdale, AZ

3d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. POSITION PURPOSE The Vendor Regulatory Specialist (VRS) is the support mechanism for our vendors in terms of regulatory compliance. The VRS will be dedicated to researching, tracking, monitoring, maintaining data and files, and reporting critical information on markets new and existing regulatory requirements. The VRS will serve as another reference point for vendors to leverage while fulfilling their legal obligation to remain compliant to their market’s laws, policies and processes. Team will also act as a communication tool for vendors and municipalities. The VRS, with the collaboration of the RTS/PRMS, teams will work with vendors to address the regulatory aspects of market requests/concerns, serve as point for vendor communication and analyze relevant metrics pertaining to the vendor relationship. They will also help to ensure all vendors have a solid understanding of Progress Residential business practices required to perform satisfactorily as a preferred service vendor. The VRS will explain regulations, procedures and policies to all employees and stakeholders as necessary. Recommend courses of remediation to help the company achieve the necessary levels of compliance.

Requirements

• At least 5 years of experience in direct management of contracted vendor relationships, including training, coaching, education of vendors on business processes (e.g., invoicing, preferred supplier program participation, etc.), compliance auditing, service issue resolution
• At least an Associate’s degree in business or related field or equivalent combination of education and experience
• Gathers, analyzes, and draws practical conclusions from data, as well as communicates those data findings to others in a manner that translates appropriately to the respective target audience.
• Proven track record of being able to successfully manage multiple vendor relationships and associated work concurrently in an organized manner in a time-sensitive environment
• Previous experience with Customer Relationship Management (CRM) software and property management software
• Working knowledge of Microsoft Office products including Excel (e.g., pivot tables, and VLOOKUPS, etc.); Word (e.g., basic document formatting, etc.); and Outlook (e.g., message composition/formatting, meeting scheduling, etc.)
• Demonstrated ability to write with clarity to a variety of stakeholders
• Ability to travel extensively locally to municipality offices if necessary.

Nice To Haves

• Work experience involving the construction or home renovation industries
• Previous experience with Salesforce CRM and Yardi Vendor Café

Responsibilities

• Continually assess and report regulatory requirements at the municipality, county, state and federal level, including but not limited to permits, registrations, contact information, licenses, and cost.
• Coordinates and prioritizes with Vendor Onboarding in their execution of these workflows sourcing and onboarding vendors through the compliance and onboarding process.
• Leverages well-developed in-person and distance relationship building strategies to effectively manage the regulatory lifecycle of all contracted service organizations with a critical component of maintaining an effective vendor performance feedback loop from the respective RTS/PRMS teams (or regional leaders)
• Mediates escalated regulatory issues from vendors and municipalities for the appropriate resolution that serves the long-term needs of Progress Residential and its customers
• Uses experience and tradecraft to recommend process and system improvements to leadership, Assist is solution development and participate in deployment including leading change w/in the vendor network.
• Utilize score carding, metrics and reporting to suggest improvements in vendor cycle times
• Assists in ensuring vendors have the appropriate level of understanding and awareness of Progress Residential business standards (e.g., preferred materials vendor programs, invoicing process, quality expectations, etc.) to maximize the likelihood of success vendor. This includes but is not limited to addressing vendor concerns, upholding quality standards, and reviewing vendor performance.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees