Vendor Oversight Lead

CMG Financial

6d•$90,000 - $120,000

About The Position

The Vendor Oversight Lead is responsible for ensuring CMG’s servicing vendor network is both well supported by CMG, as well as held to the highest standards, ensuring seamless, risk averse processes for all areas in which a vendor is necessary within the servicing organization. Servicing involves the use of third-party vendors, which requires an oversight process to ensure expected performance standards are met. The Vendor Oversight Lead is responsible for overseeing third party vendors that provide essential functions in mortgage servicing and ensures that all vendors meet regulatory, contractual, and performance standards. This position reports to the Head of Vendor Oversight.

Requirements

Bachelor’s Degree in related field or equivalent work experience required
3-5 years of prior vendor implementation and/or vendor management experience is required
3+ years of experience in mortgage or other financial services industry technology is required
Excellent verbal and written communication skills to present technical information to a diverse audience (technical, non-technical)

Nice To Haves

Experience with LoanServ strongly preferred

Responsibilities

Demonstrates the ability to work in a fast-paced, dynamic environment with changing priorities.
Assists with the buildout of the CMG’s Servicing Vendor Management Program
Participates in vendor implementation process, ensuring all requirements from vendor and CMG are met timely.
Conducts/oversees regular vendor meetings (either in person or remote) to discuss performance, issues, open items, etc.
Produces vendor scorecards.
Assists in annual review of each vendor to assess vendor’s annual performance, financial position, business continuity and value alignment to CMG.
Establishes vendor escalation channel for each vendor including CMG to Vendor escalations and vice versa, for each servicing vendor.
Recommend process improvements to strengthen vendor oversight and borrower protection.
Monitor adherence to investor/agency and compliance servicing guidelines.
Conducts assessments of regulatory changes and vendors’ incorporation/compliance plan
Manages vendor termination/wind down plans as deemed necessary.
Accepts other projects and assignments as needed without discord.