Vendor Oversight Consultant

MassMutual Financial Group • Boston, MA

121d • $128,000 - $168,000

About The Position

Strategic Partnerships is looking to hire a skilled and dynamic relationship manager to work in a fast-paced environment to drive strategic partnerships and foster relationships with key third-party vendors. They will uphold the team's governance framework working with cross-functional teams across MassMutual and its vendors to identify, document, communicate, and memorialize challenges and opportunities, improve processes, build strong relationships, and provide transparency into the overall health of these relationships. This opportunity allows you to be a relationship manager and liaison between our business areas and vendor partner(s). You will analyze and resolve problems in a timely manner with or without pre-established procedures on complex situations. You will be responsible to handle escalated and sensitive matters, including complaints and exception requests, to ensure that they are resolved quickly and by the appropriate person. You will have the opportunity to develop positive relationships coupled with the ability to make decisions, research, and respond with appropriate action, and prepare/explain complex situations as appropriate.

Requirements

• Bachelor's degree.
• 8+ years of related business experience in a subset of strategic outsourcing, vendor management, business area team management, procurement, relationship management, project management or financial services.
• Demonstrated ability to build strong partnerships with business partners, functional areas, peers, technology partners, and outside vendors.

Nice To Haves

• 10 + years of strategic outsourcing experience which highlights managing and/or transitioning a large-scale offshore sourcing program.
• Exhibits high energy level, takes initiative, and drives results while demonstrating creativity, flexibility, and the ability to adapt to changing environment.
• Highly effective communication skills (written and verbal), along with the ability to synthesize and convey complex materials to senior executives.
• Strong knowledge and experience with financial functions/activities and financial/administrative technology environments.
• Highly organized and detail oriented, ideally with an Agile or Continuous improvement background.
• Demonstrated experience with large scale program level projects, and key strategic initiatives in a high matrix, collaborative organization.
• Employs a disciplined approach and detail orientation, with proven results in managing multiple deliverables.
• Possesses excellent analytical, critical thinking and problem-solving skills.
• Experience and proven results in project management of large scale, highly complex projects, and programs.
• Collaborative with strong interpersonal skills; able to relate to and build strong relationships with diverse internal and external audiences/constituencies.
• Continually looks within and beyond their job, anticipating business needs and opportunities.
• Results-based, action oriented; prudent risk taker; effectively balances business-specific and enterprise-wide needs.

Responsibilities

• Accountable for managing performance of external vendor(s) including performance reviews and audits.
• Work with business and vendor partners to document, track, and socialize inputs to monitor KPIs, SLAs, and agreed upon objectives.
• Partner with our vendors to understand their business, challenges, and constraints.
• Work with MM teams to ensure adequate monitoring of their SLAs and raising issues when needed.
• Ensure Governance Model and best practices are implemented and adhered to.
• Responsible for managing identified and potential third-party risks with external vendor partner(s).
• Monitor third-party risk, including operational, financial, and cybersecurity risks.
• Responsible for engaging and driving to conclusion any service-related issues.
• Advance relationships with key business stakeholders to deepen partnerships.
• Actively engage internal stakeholders to ensure frequent communication and alignment on overall supplier management.
• Build and maintain robust relationships and partnerships with key contacts at vendors and in the business.
• Accountable for providing operational insight relative to contract administration and changes.

Benefits

• Regular meetings with the Strategic Partnership Team.
• Focused one-on-one meetings with your manager.
• Access to mentorship opportunities.
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran, and disability-focused Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees