Vendor Operations Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Vendor Operations team within the Merchant Experience organization is responsible for managing the day-to-day operations and performance of our offshore vendor partners. These vendors are critical to our success, delivering high-quality solutions across key process flows, strategic initiatives, and support functions. We ensure that all vendor work meets our rigorous quality standards and service level agreements (SLAs), enabling smooth, scalable, and reliable operations. As a Vendor Manager, you will lead the operations of vendor-supported workflows that are essential to the merchant experience and broader business objectives. You'll work cross-functionally with teams in Engineering, Product, Sales, Strategy, and Operations to drive improvements in efficiency, quality, and scalability. A key focus of this role is identifying opportunities to reduce manual work, increase automation, and optimize vendor-supported processes. You will oversee high-impact projects, monitor vendor performance metrics, and help shape the future of vendor-enabled operations. This role is ideal for someone who thrives in a dynamic, fast-paced environment and brings operational rigor, strategic thinking, and a strong focus on the end-user experience.
