Vendor Operations Business Analyst

Waste Management • Windsor, CT

116d • $54,500 - $67,000

About The Position

Under general supervision, provides data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides input in order to support and enhance overall department workflow, process improvement and work quality. Partners with the Quality team & Vendor Operations leadership to ensure auditor and re-auditor roles remain current and well calibrated on LOB scoring guidelines through monthly reporting and contributions as an SME during the scoring decision appeals process. Preference to hire from within the current WM SBS team in Windsor, CT.

Requirements

• Must live and work in the US.
• High School Diploma or GED (accredited).
• 2 years of Operations experience with a minimum of 1 year in WMSBS Vendor Operations or similar position.
• Excellent written and verbal communication skills.
• Confident, articulate, and professional speaking abilities.
• Self-Starter on Assigned Vendor Operation Projects.
• Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing.
• No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status.
• Proficient in MS Office.
• Strong keyboarding skills and words per minute.
• Professional verbal and email communication skills.

Nice To Haves

• Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.

Responsibilities

• Actively participates in key departmental and divisional initiatives when called upon.
• Subject Matter expert for assigned functions.
• Documents standard operating procedures (SOPs) for all key quality functions, developing a process and schedule for updates as business process evolves.
• Manages this information in multiple platforms while modernizing the materials and storage as we evolve.
• Possess strong written and verbal communication skills.
• Ability to organize and present procedural content in a logical fashion.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current auditing methods and materials for assigned group and recommend improvements.
• Reviews, creates and facilitate department training as needed.

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED