Vendor Management Specialist

Visiting Nurse Service of New York • New York, NY

11d

About The Position

Manages the relationship with both new and established vendors, including but not limited to customer service, claims processing, enrollment, medical management, credentialing and grievance and appeals. Monitors contracts for compliance and implementation to ensure adherence to VNS Health Plan and regulatory standards. Follows up on and facilitates communication between vendors and VNS Health Plan business units to identify and resolve issues and concerns, as well as to identify opportunities for improvement.

Requirements

• Bachelor's Degree in Business, Health Administration, Health Policy, or related discipline required, or equivalent work experience required
• Minimum three years Vendor and/or Account Management experience required
• Effective oral/written communication and interpersonal skills required
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, SharePoint) required
• Ability to facilitate meetings required

Nice To Haves

• Previous work experience in Health Care Industry preferred
• Knowledge of government programs, including Medicare and Medicaid preferred
• Knowledge of Visio preferred

Responsibilities

• Partners with external partners and vendors to drive efficient and collaborative partnerships and integrations.
• Collaborates with internal stakeholders to gather input requirements such as vendor capabilities, timelines, and budget.
• Acts as a liaison between employees, internal support areas, and other departments.
• Serves as liaison with other internal VNS Health functions, outside consultants, and providers to manage progress, measure performance, and communicate status to key stakeholders.
• Ensures the proficient and effective implementation of change management.
• Works with the functional managers to understand their vendor needs and strategy to implement project solutions.
• Sources, evaluates, onboards, and manages key research vendors/suppliers.
• Leads capability investigations, writes and submits RFI/RFPs and analyzes results of proposals to inform vendor selection and strategies.
• Ensures the end-to-end Vendor Management processes and Procurement policies are implemented efficiently.
• Advocates for and implement new processes to provide efficiency, innovation, and speed.
• Develops an understanding of the overall technology vendors' landscape to provide intelligent industry analysis as needed.
• Develops, standardizes, and implements vendor processes and procedures in partnership with finance, project management, engineering, and the broader procurement organization.
• Plans and conducts vendor risk analysis, and qualification activities, including review of vendor evaluation questionnaires and reference checks.
• Reviews agreements and make recommendations to mitigate business and contractual risk.
• Demonstrates a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Coordinates Biweekly/monthly/quarterly JOC's, as needed.
• Participates in special projects and performs other duties as assigned.

Benefits

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees