Vendor Management Associate | Sage Home Loans

Sage Home Loans Corporation•Charlotte, NC

22h•$21•Hybrid

About The Position

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. As a Vendor Management Associate on our Mortgage Operations team, you'll be the voice our clients trust—owning communication and coordination throughout the loan process to ensure a smooth, transparent, and timely experience. In this early-career role, you'll gain hands-on exposure to the inner workings of the mortgage industry, supporting everything from documentation collection to scheduling closings, all while learning how to navigate key systems like Encompass and work cross-functionally with teams across the organization. You’ll be surrounded by teammates who are committed to getting better every day, acting with urgency, and doing the hard things that make our clients’ lives easier. If you’re detail-oriented, energized by helping others, and excited to grow in a fast-paced, impact-driven environment where every second counts, you’ll thrive here. This is your chance to learn the business, contribute meaningfully from day one, and leave the woodpile higher with every client interaction.

Requirements

High school diploma or GED required; some college or equivalent work experience preferred
1–2 years of prior employment experience — mortgage experience or recent college graduation a plus
Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines
Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts
Ability to manage your workflow independently and take ownership once trained
Excellent written and verbal communication skills — clear, empathetic, and client-first
A natural problem-solver who’s resourceful, accountable, and eager to find the best outcome for the client
High level of integrity, professionalism, and confidentiality when handling sensitive borrower data
A collaborative teammate who contributes to a positive, high-performance culture

Responsibilities

Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process
Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS)
Use call scripting to ensure consistent, compliant, and client-first communication
Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)
Gather required documents from borrowers and third parties to support timely processing
Send payment links to customers to collect fees for appraisals or other third-party services
Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place
Label and upload documents accurately in Encompass (LOS)
Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)
Order condo documents as needed and verify completion
Access and navigate relevant government websites to ensure compliance and documentation accuracy
Schedule closings by coordinating directly with customers and title companies
Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable