Vendor Admin Services Coordinator

Mercury Insurance Services

99d • $31,574 - $55,318

About The Position

The Vendor Admin Services Team is responsible for providing excellent customer service to internal stakeholders and external vendors. The primary team function is to engage with vendors by phone or e-mail to gather information, such as completed forms W-9, needed to complete their vendor profile. The Vendor Admin Coordinator communicates with vendors and performs routine but varied clerical and support duties in support of the primary team function in a dynamic, fast-paced environment.

Requirements

• Completion of High School education
• A minimum of 1 year general office or related experience
• Excellent written and verbal communication skills
• Ability to manage inbound calls in a timely manner while maintaining a positive, empathetic, and professional demeanor
• Ability to engage in active listening with customers, confirming or clarifying information and addressing customer concerns as needed

Nice To Haves

• Insurance industry experience preferred

Responsibilities

• Completing missing vendor onboarding information in Guidewire and other systems
• Collecting vendors' W-9 forms
• Running reports and vendor verification matches in the system
• Providing excellent customer service to Mercury vendors and internal stakeholders
• Directly communicating by telephone or email with vendors to obtain missing vendor information
• Updating vendor profiles within Mercury's systems, such as Contact Manager and Flexi
• Reviewing the department's shared inbox daily for incoming mail and distributing mail appropriately
• Ensuring timely responses to vendors and internal stakeholders
• Performing other duties and projects as assigned

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED