Vending Service Manager

Sodexo•Wilmington Manor, DE

20h

About The Position

Your future is InReach! Sodexo is seeking a Vending Service Manager for InReach located in New Castle, Delaware. Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just can’t bear the thought of being boring. We like to have fun and be a bit quirky. We work in a buzzword-free zone. We look for what’s new, what’s next, and what the future holds…we invite you to be part of our exciting future. With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust. Our culture is to do the right thing – always. We are a diverse group, and we are all about inclusion, wellness, sustainability and supporting local partners. Reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products and ingredients with a lower carbon footprint – it’s all part of who we are, and it’s embedded in our daily actions.

Requirements

Associate's Degree or equivalent experience
2 or more years of relevant route experience
Valid driver’s license and acceptable driving record
An effective communicator and collaborator, with passion for developing talent
Must be able to demonstrate urgency and problem-solving skills, and a dedication to customer service
Ability to work with database inventory management software, Microsoft Outlook, Excel and Word
Mechanical skills and ability to operate manual and industrial equipment such as a pallet jacks and forklifts

Responsibilities

Manage daily service operations across assigned territories
Schedule, dispatch, and prioritize service calls, installations, and preventive maintenance
Lead, train, and supervise service technicians to ensure high productivity and quality standards
Serve as the escalation point for service‑related customer issues and ensure timely resolution
Develop and enforce preventive maintenance programs to reduce breakdowns and equipment downtime
Coordinate equipment installations, removals, relocations, upgrades, and refurbishments
Manage service parts inventory, tools, and service vehicles to support efficient field operations
Track assets, service histories, warranties, and equipment life cycles
Ensure technicians follow safety standards, company policies, and regulatory requirements
Conduct ride‑alongs, performance reviews, coaching, and corrective action when required
Control service department labor costs, overtime, and parts expenses within budget
Support onboarding of new accounts by ensuring equipment readiness and service expectations are met
Promote a customer‑first mindset and a culture of accountability, teamwork, and continuous improvement