Vending Fulfillment Associate

BLACKHAWK INDUSTRIAL OPERATING CO • Tulsa, OK

2d

About The Position

The Vending Fulfillment Associate is responsible for processing vending replenishment orders and ensuring accurate and timely billing. This role involves resolving import errors, supporting Vending Fulfillment Leads, and maintaining high levels of customer focus and accuracy. The Vending Fulfillment Associate will develop a detailed working knowledge of company policies, procedures, and BHID systems, including P21, Hawkeye, CribMaster, and AutoCrib. Strong communication, critical thinking, and multitasking skills are essential, along with proficiency in basic computer operations and experience in customer service.

Requirements

• Excellent written and verbal communication skills.
• Excellent critical thinking skills to analyze and solve problems.
• Diligence and attention to detail.
• Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
• Proficiency in basic computer operations and ability to learn new software programs.
• Ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.).
• High school diploma or equivalent required.
• Minimum of 2 years of previous experience in a customer service role required.
• Experience with Microsoft Office suite required.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Personally exhibits, recruits, and coaches associates consistent with Core Behaviors.
• Promotes a culture of safety.
• Processes vending replenishment orders as scheduled, both consigned and non-consigned.
• Processes billing per the billing schedule accurately and timely.
• Researches and resolves any errors preventing a clean import into P21; promptly reports any unresolved errors to the specified Vending Fulfillment Lead.
• Ensures all vending fulfillment is processed according to agreed-upon customer requirements, including required approvals.
• Supports Vending Fulfillment Leads as directed.
• Maintains a high level of customer focus, communication, diligence, and accuracy.
• Develops a detailed working knowledge of Blackhawk policies, procedures, and practices.
• Maintains a deep understanding of BHID systems (including P21, Hawkeye, CribMaster, AutoCrib, etc.).
• Performs all work in accordance with the company-prescribed ISO processes and procedures utilizing appropriate company systems.

Benefits

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees