Vending Fulfillment Analyst

Blackhawk Industrial-posted about 2 months ago
Full-time • Mid Level
Remote • Tulsa, OK
501-1,000 employees
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The Vending Fulfillment Analyst is responsible for overseeing and optimizing the vending fulfillment processes through strategic data analysis, project management, and cross-functional collaboration. This role requires strong analytical skills, problem-solving abilities, and the capacity to drive continuous improvement initiatives. The Analyst will serve as a key liaison between the vending fulfillment team, suppliers, and other internal stakeholders to ensure efficient and accurate inventory management.

  • Personally exhibits, recruits, and coaches associates consistent with Core Behaviors.
  • Responsible for promoting a culture of safety.
  • Lead and support Vending Fulfillment Leads with strategic data analysis and research initiatives.
  • Analyze and resolve complex billing issues and Hawkeye errors, providing strategic recommendations to prevent recurrence.
  • Monitor and optimize portal performance, identifying trends and areas for improvement.
  • Conduct in-depth research and analysis on vending item adds, changes, and substitutions, driving data-driven decisions.
  • Identify and rectify RAT errors and item quantity discrepancies, implementing process improvements to enhance accuracy.
  • Lead data analysis for scheduled min/max reviews to ensure optimal inventory levels in both vending and warehouse locations.
  • Identify root cause issues and develop strategic solutions by collaborating with cross-functional teams to minimize recurrence.
  • Maintain a high level of customer focus, communication, diligence, and accuracy, driving continuous improvement.
  • Develop and implement detailed knowledge of Blackhawk policies, procedures, and practices to enhance operational efficiency.
  • Maintain and leverage a deep understanding of BHID systems (including P21, OS ticket, Hawkeye, CribMaster, AutoCrib, etc.) to drive strategic initiatives.
  • Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
  • Develop and present strategic reports and recommendations to senior management, supporting informed decision-making.
  • Excellent written and verbal communication skills utilizing phone, email, and instant message.
  • Strong critical thinking skills to analyze and solve complex problems.
  • Highly diligent and detail oriented.
  • Ability to manage multiple tasks, shift priorities, and meet daily deadlines in a fast-paced environment.
  • Exhibit the BHID Core Values to work well with others, contribute to the team, and collaborate effectively with customers, suppliers, and other BHID personnel.
  • Proficient in and comfortable with advanced computer operations, with the ability to quickly learn new software programs.
  • Proven ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.).
  • Experience in the industrial field, B2B sales, and/or customer service.
  • Ability to travel for up to a week at a time as needed.
  • High school diploma or equivalent required.
  • Minimum of 5 years of experience in a customer service role required, with demonstrated strategic and analytical capabilities.
  • Experience in cutting tools, abrasives, and MRO areas required.
  • Proficiency with the Microsoft Office suite required.
  • Associate or bachelor's degree preferred.
  • None required, but relevant certifications in project management or data analysis are a plus.
  • Health Insurance BCBS of OK HDHP
  • HSA with Employer match (must meet criteria)
  • Dental and Vision Insurance
  • 401K Plan and Company Match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company paid Long Term and Short-Term Disability
  • Company paid basic Life Insurance and AD&D/
  • Supplemental life and AD&D/Dependent life
  • Ancillary Critical Illness Insurance (Wellness Rider Included)
  • Ancillary Accident Insurance (Wellness Rider Included)
  • Ancillary Hospital Indemnity
  • Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
  • Paid Time Off
  • Holiday Paid Time Off
  • Gym Reimbursement
  • Quarterly Wellness challenge with a chance to will money or prizes
  • Tuition Reimbursement - after 1 year of employment
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