VEN Centers Outreach Specialist / Phlebotomist (East Valley)

Arizona Liver Health•Mesa, AZ

7h•Remote

About The Position

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment. VEN Centers, Powered by Arizona Liver Health (ALH), is a medical practice leading the charge in combatting the elimination of viral hepatitis in Arizona. With our extensive expertise in hepatology and a deep-rooted passion for our field, we adopt innovative strategies to bring Hepatitis C virus (HCV) treatment and cure directly to our patients, removing obstacles and establishing a new benchmark in healthcare. VEN Centers is looking for qualified candidates to fill their VEN (Viral ElimiNation) Centers Outreach Specialist position in Phoenix. Successful candidates will possess a passion for patient outreach and advocacy with the goal of delivering the best care and removing obstacles to provide necessary treatments to affected patients. This role will be pivotal in removing patient obstacles to treatment options and will require hands on outreach efforts to ensure that patients are provided the care they need.

Requirements

Proficient in use of Microsoft applications such as Outlook, Word, Excel, PowerPoint, and OneDrive as well as practice’s EMR system (eCW)
Excellent verbal and written communication skills
Demonstrated ability to work independently and efficiently in a remote work environment, managing time and priorities effectively.
Ability to provide patient care and outreach with minimal supervision.
Proficiency in using remote communication tools, such as video conferencing, e-mail, instant messaging, and project management platforms.
Demonstrates awareness of quality-of-care metrics and regularly meets them.
Strong interpersonal skills and ability to maintain good working relationships with peers, coworker, and patients.
Must be open to working with people from diverse backgrounds, cultures and lifestyles in a non-judgmental manner.
Flexibility to adapt to changing work environments and schedules, including occasional evening or weekend activities.
Knowledge of the principles of public health practice including prevention and transmission of HIV, Hepatitis C (HCV), other Sexually Transmitted Infections (STIs), and harm reduction for People Who Inject Drugs (PWID).
Phlebotomy experience
Ability to problem solve with systems and processes
Bachelor's degree in a relevant field such as public health, community health, nursing, social work, or a related discipline

Nice To Haves

Bilingual (Spanish-speaking) highly preferred
Significant experience and training in the field of infectious disease, substance treatment, human services and/or related field preferred.

Responsibilities

Research and coordinate with local health departments, community groups, medical facilities, and treatment centers for community outreach and collaboration with services offered for Viral Hepatitis and STIs.
Conduct Outreach to Viral Hepatitis High-Risk communities.
Provide individualized education and risk reduction plans to people at risk of drug-related harm, overdose, and other health disparities.
Complete patient testing for Viral Hepatitis and other STIs.
Conduct psychosocial assessments to identify non-medical needs (i.e., social, emotional or economic factors) which may interfere with treatment course.
Provide support to HCV/STI positive persons who are interested in starting treatment and those already in treatment.
Identify and re-engage patients who have fallen out of care.
Utilize the electronic medical record and reporting systems for surveillance and tracking of patient results and treatment adherence.
Maintain appropriate documentation regarding psychosocial assessments and treatment rendered following utilization review standards issued by healthcare regulatory agencies.
Maintain regular contact with patients and document as needed; phone calls and conferences; Maintain accurate record-keeping, client tracking, data collection and monthly reports.
Adhere to HIPAA statutes and confidentiality of the client and policies of the lead agency.
Remain current with HIV/HCV/STI trends, developments, as well as state-of-the-art prevention efforts.
Perform additional duties as assigned.
Identify patients who test positive for Hepatitis in collaboration with community resources.
Arrange and provide group education for Viral Hepatitis/STIs in collaboration with community partners.