VeloCare Solutions Principal

Velociti • Riverside, MO

13d • Onsite

About The Position

The VeloCare Solutions Principal supports Velociti’s VeloCare program by applying real-world fleet maintenance or fleet insurance expertise to customer service analysis and resolution. This role partners closely with Sales, Operations, IT, and Customer teams to improve decision-making, elevate service outcomes, and inform program evolution. This position reports to the AVP, Sales and is based onsite in Riverside, MO, where in-person collaboration is essential. While the role is not remote, occasional work-from-home flexibility is available with prior coordination and approval.

Requirements

• Bachelor’s degree in Business, Fleet Management, Risk Management, Engineering, or a related field
• Seven or more years of experience in one or more of the following areas: Fleet maintenance management at scale Fleet or commercial insurance brokerage, underwriting, or risk advisory
• Strong knowledge of fleet operations, maintenance programs, telematics, or insurance and claims management
• Ability to analyze trends, assess risk, and provide strategic recommendations
• Strong communication skills with the ability to explain complex concepts to technical and non-technical audiences
• Collaborative, consultative, and solutions-oriented mindset
• Comfort operating in a fast-paced, evolving environment with multiple stakeholders

Responsibilities

• VeloCare Subject Matter Expertise and Program Support
• Serve as a senior subject matter expert within the VeloCare program, applying fleet maintenance and/or fleet insurance expertise to service ticket analysis and resolution strategies
• Provide guidance on fleet health, maintenance trends, risk indicators, and insurance-related considerations that impact customer outcomes
• Act as an escalation and advisory resource for complex or high-impact VeloCare cases
• Internal Enablement and Cross-Functional Support
• Support Account Executives and Customer teams by translating VeloCare insights into proactive recommendations and solution opportunities
• Educate internal teams on how fleet maintenance practices, service history, and risk factors influence cost, performance, and customer outcomes
• Partner with Operations, IT, and Customer Success to refine VeloCare workflows and response models
• Customer and Partner Advisory
• Provide consultative guidance to customers on fleet maintenance optimization, service strategies, and risk reduction
• Apply prior experience to inform best practices in preventive maintenance, vendor performance, claims prevention, and compliance
• Support conversations with brokers, service providers, OEMs, and technology partners as needed
• Market Insight and Continuous Improvement
• Stay current on trends in fleet maintenance technology, telematics, predictive maintenance, insurance underwriting, and risk management
• Identify opportunities to enhance VeloCare capabilities through technology, data insights, or partner alignment
• Provide feedback to leadership on recurring themes, customer challenges, and growth opportunities surfaced through VeloCare interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior