Vehicle Transportation Coordinator

Carvana•Lenoir City, TN

29d•$17 - $18

About The Position

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Job Summary: Reporting to the designated manager, the Transportation Specialist performs various administrative and clerical duties, and assists in the coordination of the movement of consignment vehicles, and other accounts as assigned, to and from the auction in accordance with Corporate and CarsArrive guidelines to ensure maximum production volume in the most profitable way possible.

Requirements

High School Diploma or GED required.
1 to 2 years of office experience in the transportation industry preferred.
Effective customer relations, communication and interpersonal skills required.
Proficiency with Microsoft Office Products required.
The ability to type.
Must have organizational skills, be detail oriented with the ability to multi-task.
Ability to understand and adhere to Company policies in all areas.
Must be qualified to operate a motor vehicle and possess and maintain a valid driver's license.

Nice To Haves

1 to 2 years of office experience in the transportation industry preferred.

Responsibilities

Provide excellent customer service:
Make sure customers receive prompt, efficient and courteous attention.
Maintain a professional appearance, orderly work environment and friendly disposition.
Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Respond in a timely manner to all customer inquiries.
Act as a point of contact for transportation within the local auction and ensure customers receive prompt, efficient and courteous attention.
Must be computer literate and have full command of MS Office products. Will act as a subject matter expert for the Transportation Management System (TMS) at the site.
Specialist is expected to follow the CarsArrive Manual of ADESA Processes to attain department goals.
Coordinate with auction drivers to make sure vehicles are picked up in a timely and efficient manner.
Properly dispatch loads for correct arrival time and location.
Follow up with dealerships/customers to make sure the load arrived safely and on time.
Negotiate contracts with sublet carriers and ensure compliance with all contractual customer, contractor, and supplier agreements.
Practice and promote teamwork. Set a good personal example of attitude and performance.
Assists with proper staffing, in connection with the volume of pickup and delivery orders.
Assist the CarsArrive team with the coordination of vehicles to the required destination.
Aid the CarsArrive team with the coordination of transportation activities between auction, customer, office and/or drivers to ensure the department can function in the most efficient, productive, and profitable manner.
Facilitate the Department of Transportation items for the local auction.
Work with the CarsArrive Team and the corporate transportation department to reduce network costs and improve service.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the CarsArrive team and corporate transportation department. Maintain a good flow of communication with CarsArrive team and all other related personnel.
Any other duties assigned by the General Manager or designated manager.