Vehicle Title Clerk

Carvana • Franklin, OH

112d • $18 - $19

About The Position

The Title Clerk processes incoming titles ensuring transferability to buyers in an efficient and accurate manner. The role requires maintaining consistently high standards of accuracy and efficiency while adhering to company policies and procedures as well as state or federal laws. The Title Clerk reports to the Office Manager and is responsible for providing excellent customer service, processing titles, handling payments, and maintaining knowledge of DMV laws and regulations related to vehicle titles.

Requirements

• High School Diploma or GED preferred.
• One (1) year of title experience at a dealership or auction.
• Effective customer relations, communication, and interpersonal skills required.
• Computer skills preferred.

Responsibilities

• Provide excellent customer service by ensuring customers receive prompt, efficient, and courteous attention.
• Handle incoming calls from dealer representatives regarding title issues and/or questions.
• Maintain a professional appearance and orderly work environment.
• Resolve customer complaints in a friendly manner and notify the Office Manager of serious complaints.
• Process titles by verifying VIN numbers, odometer readings, lien releases, and ensuring proper documentation.
• File titles in the appropriate location and ensure they are delivered to the purchasing dealer.
• Pull reports, customer worksheets, vehicle inventory, and title absent lists at the end of auction days.
• Keep updated notes on outstanding problem titles to assure timely resolution.
• Process payments for dealers, including counting checks and providing receipts.
• Maintain knowledge of DMV laws and regulations related to vehicle titles.
• Promote teamwork and set a good personal example of attitude and performance.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and property loss or damage.

What This Job Offers

• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees