Vehicle Return Clerk (Remote - Ohio)

Morley

2d•Remote

About The Position

As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence! We make sure you have the tools you need to be able to do your job right and be connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Requirements

Computer navigation, typing and Microsoft Office skills
Strong attention to detail
High school diploma or equivalent
Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
Able to work shifts within the center's hours of operation:
Monday to Friday (no weekends!)
Primary shift: 8 a.m. - 5 p.m. Eastern time
Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
Must be able to stick to the schedule reliably
Ohio resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Prior experience working in banking, mortgages, accounting or an automotive dealership
College degree

Responsibilities

Ensure case accuracy
Assemble case documentation
Manage communications between the car owner, auto dealer and lending institution
Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)