Vehicle Remarketing Sr. Titles Coordinator - Onsite

Capital One • Plano, TX

15d • Onsite

About The Position

Vehicle Remarketing Sr. Titles Coordinator - Onsite Job Description: We are seeking highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post-repossession, to ensure a smooth selling process at auction. This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One's name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The Title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the auction if necessarily. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in the financial industry
• At least 1 year using Google Suite or Microsoft Office
• A strong results orientation with a focus on achieving process efficiencies
• Effective written and verbal communication skills for professional interaction with external partners
• Demonstrated ability to manage complex administrative tasks with high accuracy
• Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times

Nice To Haves

• At least 2 years of titles experience or lien placement experience
• At least 1 year of auto loan servicing experience

Responsibilities

• Manage inbound and outbound calls to existing partners
• Perform processing of applications of over 250 accounts per month
• Ensuring all transferred titles are date titles filed accurately and promptly for vehicle sales at auctions with little to no issues
• Update account information and complete appropriate documentation to ensure accurate title is received
• Proactively resolving issues across multiple accounts to prevent them from entering a "Past Due" status
• Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees