Vehicle Reconditioning Arbitrator

SIXT USA • Orlando, FL

12d • Onsite

About The Position

The Vehicle Reconditioning Arbitrator plays a critical role in maintaining fleet quality standards and ensuring consistent, fair decision-making related to vehicle damage assessments and reconditioning costs. In this field-based role, you will serve as the subject matter expert in resolving disputes between branches, customers, and third-party vendors while ensuring adherence to company policies and industry standards. You will conduct hands-on evaluations across multiple locations, driving consistency and operational excellence. Are you ready to take the wheel and drive success? Apply now! YOUR ROLE AT SIXT You support the resolution of disputes related to vehicle damage assessments and reconditioning costs across multiple markets You manage arbitration cases by applying company policies and industry standards to ensure fair and consistent outcomes You liaise with rental branches, reconditioning facilities, and third-party vendors to resolve escalated and complex cases You maintain quality standards through scheduled and unannounced site visits, auditing reconditioning work and documentation practices You receive and evaluate damage claims, conducting in-person vehicle inspections to validate findings and determine outcomes You assist operations leadership by documenting site visit results and delivering clear, actionable recommendations

Requirements

• 5+ years of experience in automotive damage assessment, claims adjustment, or vehicle reconditioning
• Bachelor's degree or equivalent experience and are authorized to work in the United States without sponsorship
• Proficient in computer navigation, including Microsoft Office Applications
• Strong organizational skills, can multi-task effectively, and excel in professional communication
• Success-oriented and willing to take on multiple tasks
• Flexible and willing to travel domestically up to 65%

Responsibilities

• Support the resolution of disputes related to vehicle damage assessments and reconditioning costs across multiple markets
• Manage arbitration cases by applying company policies and industry standards to ensure fair and consistent outcomes
• Liaise with rental branches, reconditioning facilities, and third-party vendors to resolve escalated and complex cases
• Maintain quality standards through scheduled and unannounced site visits, auditing reconditioning work and documentation practices
• Receive and evaluate damage claims, conducting in-person vehicle inspections to validate findings and determine outcomes
• Assist operations leadership by documenting site visit results and delivering clear, actionable recommendations

Benefits

• Comprehensive Health Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance
• Bonus Plan Take advantage of competitive performance-based incentives
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family
• Self-Motivation & Reliability You work autonomously, take full ownership of your projects, and consistently deliver results with a proactive, dependable mindset
• Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level