Vehicle Protection Specialist
About The Position
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. We are looking for a Vehicle Protection Specialist to join our Post Purchase Sales team. In this role, you will connect with customers who already own a vehicle and help them understand the benefits of extended protection coverage. By building rapport and identifying customer needs, you will guide customers toward the protection plan that best fits their vehicle and driving habits while contributing to the continued growth of APCOâs protection programs.
Requirements
- High school diploma or equivalent
- Previous sales or customer service experience (inside sales or phone-based experience preferred)
- Ability to work a flexible schedule within posted business hours
- Comfort working in a remote environment with multiple systems and screens
- Strong verbal communication skills
Nice To Haves
- 2+ years of sales experience, ideally in inside sales or telesales
- Experience working with CRM or lead management systems
- Proven ability to meet or exceed sales targets
Responsibilities
- Connect with customers from company-provided warm leads to discuss vehicle protection coverage options
- Quickly build rapport and understand customer needs to recommend the most appropriate coverage plan
- Clearly explain product features, benefits, and pricing to help customers make informed decisions
- Use internal systems to manage leads, track follow-ups, and maintain customer records
- Maintain strong product knowledge and stay current on available coverage options
- Meet or exceed individual performance metrics including sales conversions, calls, and lead development
- Participate in team meetings, coaching sessions, and ongoing sales development
Benefits
- Competitive compensation with performance incentives
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- A fully remote work environment with company-provided leads
- Coaching, training, and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
