Morley Companies-posted 9 months ago
Entry Level
Remote • Saginaw, MI
Administrative and Support Services

As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus.

  • Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
  • Handle both inbound and outbound communications (phone, email, mail)
  • Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
  • Expedite and track case handling through documentation systems
  • Meet required metrics
  • Handle multiple cases simultaneously within guidelines
  • Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude
  • High school diploma or equivalent
  • One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Excellent multitasking, analytical and problem-solving skills
  • Microsoft Office skills
  • Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
  • Able to work on site in Saginaw, Michigan, as needed
  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance (company paid)
  • Teladoc: 24/7 online access to doctors
  • 24/7 nurse help desk
  • Patient advocacy: Free 24/7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services
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