Vehicle Processing Clerk (Hybrid - Saginaw MI)

Morley Companies • Saginaw, MI

269d • Remote

About The Position

As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus.

Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills
• Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!)
• Primary shift: 8 a.m. - 5 p.m. Eastern time
• Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Able to work on site in Saginaw, Michigan, as needed

Responsibilities

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude

Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED