Vehicle Operations Support Specialist II (Union)

Cox Communications • Carleton, MI

16h • Onsite

About The Position

Collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization “Walk” vehicles with account representatives and make recommendations for reconditioning to increase vehicle value. Review and update condition reports, then approve and audit the vehicle repair reports. Manage account relationships, maintain effective communications and ensuring customer requirements are met. Perform basic data entry into the AS 400 computer system as needed. Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities. Respond to customer requests for assistance and ensure timely resolution. Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner. Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.). Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Must be able to work in outside weather conditions.
• Safe drivers needed; valid driver’s license required.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.
• Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Responsibilities

• Collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization
• “Walk” vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.
• Review and update condition reports, then approve and audit the vehicle repair reports.
• Manage account relationships, maintain effective communications and ensuring customer requirements are met.
• Perform basic data entry into the AS 400 computer system as needed.
• Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.
• Respond to customer requests for assistance and ensure timely resolution.
• Process all lot operations department paperwork.
• Forward all invoices and items to be posted to the appropriate areas in a timely manner.
• Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees