Vehicle Operations Support Specialist II (Manheim)

Cox Automotive • Fresno, CA

111d • $17 - $26

About The Position

If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song. Of course, we don't JUST mean cars - we mean all vehicles, and we don't mean just ANY client, we mean the accounts that make up Manheim's portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep reading…Manheim may be a great home for you.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
• OR 5 years' experience in a related field.
• Safe drivers needed; valid driver's license required.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition reports, then approve and audit the vehicle repair reports.
• Respond to customer inquiries about vehicles, providing quality service and resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and timely completion of reconditioning.
• Collaborate to prepare vehicles for sale and ensure appropriate scanning and organization.
• Review vehicles in the sale lineup, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale.
• Follow all safety and health procedures and model the behaviors related to such.
• Become proficient in all knowledge base requirements to resolve clients' needs efficiently.
• Maintain appropriate documentation of conversations in designated systems to ensure handoff continuity and client profile accuracy.
• Manage inbound calls, emails, and texts in a timely and efficient manner.
• Identify client needs, research issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage clients by providing best-in-class service.
• Meet and/or exceed established verification guidelines and key performance criteria.
• Work closely with peers and BPO partners to deliver on client SLAs.
• Contact external vendors/clients/customers to determine status updates, vehicle locations, and gather information to ensure program requirements are maintained.
• Identify areas of process improvement.
• Effectively communicate.
• Perform other duties as deemed necessary by management.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED