Vehicle Operations Supervisor

Hertz•Romulus, MI

About The Position

At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us! The Vehicle Operations Supervisor role is a management role with the Hertz Corporation that provides leadership and administrative support to all Vehicle Service Associates (VSA). In this role, you will be responsible for strengthening VSA productivity through improved supervision and workflow management. You are responsible for ensuring objectives are met through team execution of day-to-day tasks utilizing collaboration, delegation, and personal action; to include the KPIs of VSA and Transporter’s Productivity. The starting wage for this position is $48,600 per year

Requirements

Must be 20 years of age or older
High School Diploma or Equivalent
4+ years in an operations role, preferably with increased responsibility
Working knowledge of operational / maintenance logistics or transportation
Must have strong communication skills and attention to detail
Must have the ability to delegate effectively
Must be able to collaborate between interdepartmental teams
Must have strong time management skills
Must be adaptable and flexible, ability to quickly change direction and focus
Must be self-starter with ability to work autonomously
Must be able to work in inclement weather outdoors
Flexible scheduling including nights, weekends, and holidays as needed
Must be computer literate with strong keyboarding skills.
Ability to manage, develop and motivate staff; to include process improvement

Responsibilities

Host huddles to communicate vehicle priorities and daily goals for employees
Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
Support with lot set-up to ensure efficient flow of vehicles throughout the day
Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day.
Monitor radio for any additional requests for support from Vehicle Ops staff
Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
Ensure Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding