Vehicle Inspection Manager

OPENLANE

3d•$90,000 - $100,000

About The Position

We are seeking a Vehicle Inspection Manager with experience in OPENLANE’s vehicle inspection processes to lead a team of skilled Vehicle Inspection Specialists (VIS) at our Vehicle Logistics Centre (VLC). The Vehicle Inspection Manager is directly responsible for ensuring highly accurate inspection results, enabling our customers to make educated decisions. This role is hands-on, including quality control, process improvement, and performance management. You are: Data-Driven. You are focused on results and use data to identify opportunities to improve the overall performance of the inspection department. Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results. Proactive. You take initiative to enhance the quality and efficiency of the Vehicle Inspection team.

Requirements

Bachelor’s degree or equivalent experience in business or related discipline required.
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly.
3+ years’ experience supervising/managing a team.
Must possess strong time management skills, attention to detail, with mastery of setting priorities and executing those priorities, for self and others.
Must be qualified to operate a motor vehicle, possess a valid driver’s license with access to reliable transportation and be able to maintain a good driving record.

Nice To Haves

Prior experience conducting vehicle inspections and working with AMS, VTrace, or other OPENLANE systems is an asset
Tech-savvy, familiarity with Google Suite is an asset
Ability to drive both standard & automatic transmissions

Responsibilities

Develop and maintain a thorough understanding of OPENLANE policies, processes, and procedures and the tools used in the conduct of vehicle inspections.
Responsible for developing teams capable of delivering exceptional inspection services, in line with standard processes and performance targets established in consultation with the Sr VLC Operations Manager.
Oversee the direct efforts to train, motivate, coach, counsel, and mentor VIS, performing real-time coaching as needed.
Leading by example, ensure standard process is consistently followed as VIS inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage
Monitor inspection requests via the portal & established communication channels, ensuring vehicles are sale-ready and that the department is adequately staffed to meet SLAs.
Monitor trends, identifying repeat errors & arbitration, develop & implement action plans to reduce claim costs related to inspection errors
Keep current on technology updates, new releases, and product development in order to capture data accurately on a mobile device, work comfortably with software and technology.
Grow talent - attract, engage, retain, and grow great people at OPENLANE.
Engage Teams - create and sustain a high trust team culture that embraces and values people’s talents, diversity, and contributions to OPENLANE’s goals.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement