Vehicle Condition Inspector

ACV•West Palm Beach, FL

2d•Onsite

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions to build a trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. They are disruptors of the industry, with a network of brands including ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV is looking for an enthusiastic Inspector with a knack for cars to join their growing company. Inspectors are the face of the company, knowledgeable about cars, and able to explain details to clients. They are meticulous and deliver trust, transparency, credibility, and customer service to customers daily.

Requirements

1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
Ability to read, write, speak and understand English.
Ability to work outside in the elements for extended periods of time.
Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
Proven success to work independently with minimal supervision while working in a team environment.
Excellent communicator with the ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle required.
Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
Ability to drive a manual & automatic transmission.
Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
Help sales team up-sell or cross-sell services and products
Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
Perform additional duties as assigned.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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