Vehicle Condition Assessor

CarMax • Milwaukee, WI

23h • Onsite

About The Position

At CarMax, the Vehicle Condition Assessor is an essential part of the Purchasing team, responsible for collecting information needed for Buyers to generate accurate appraisal offers. This role involves conducting accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals. The assessor will also perform accurate optioning of vehicles, quality and timely imaging of Retail and Wholesale vehicles for CarMax websites, and complete vehicle secures and walkarounds. Additionally, the position assists the Merchandising Department with inventory maintenance, customer transfers, final condition verifications for online acquisitions, and preparation/operation of the wholesale auction. The role requires delivering exceptional customer service, working collaboratively with other departments, and adhering to company policies. CarMax aims to provide an honest, transparent, and high-integrity experience for customers selling cars, and this role contributes significantly to that mission. CarMax is the nation’s largest retailer of used cars, recognized for its commitment to training and diversity, and is one of the FORTUNE 100 Best Companies to Work For®.

Requirements

• Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
• Ability to follow detailed, standardized processes to complete work.
• Read, interpret, and transcribe data to maintain accurate records.
• Multi-task in a high energy, fast-pace work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Function effectively within other departments in a team-oriented environment.
• Successfully complete all required Workday training.
• Position requires a valid driver’s license.
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
• Accurate optioning of vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Merchandising Department with various other projects and office duties, as needed.
• Assist with on-boarding of new associates.
• Complete assigned tasks independently and follow up after completion.

Benefits

• We help every associate grow their career and achieve their best, at work and in their community.
• We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees