Vehicle Buyback Coordinator (Saginaw, MI)

Morley•Saginaw Charter Township, MI

3d•Onsite

About The Position

As a Vehicle Buyback Coordinator (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll work on a team of friendly, capable and supportive associates to facilitate the vehicle buyback process for auto manufacturers. In your role, you'll follow up with auto dealers and auction houses, letting them know what actions they need to take and confirming current vehicle status. You'll manage all the paperwork surrounding the auction process. We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents. No automotive experience needed! We’ll train you on everything you need to know. e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

Requirements

Good communication, organizational and problem-solving skills
Strong attention to detail
A positive, self-starter attitude
Works well with a team
Proficiency in typing and Microsoft Office programs
Able to learn new computer programs as necessary
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably

Nice To Haves

One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!)
College degree in a relevant field

Responsibilities

Call dealerships and auction houses to coordinate the auction process
Arrange transportation to auction
Create and send auction packets
Audit disclosure paperwork to ensure compliance with lemon laws
Identify, research and resolve problems with documentation
File and organize incoming documents
Ensure accuracy within printed and digital files
Manage the hold title process
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)