Vehicle Buyback Coordinator

Morley Agency • Saginaw, MI

403d

About The Position

The Vehicle Buyback Coordinator at Morley in Saginaw, Michigan, is responsible for facilitating the vehicle buyback process for auto manufacturers. This role involves coordinating with auto dealers and auction houses, managing paperwork, and ensuring compliance with relevant laws. The position requires strong attention to detail and effective communication skills, with a focus on providing timely solutions to various stakeholders.

Requirements

• Good communication, organizational and problem-solving skills
• Strong attention to detail
• A positive, self-starter attitude
• Works well with a team
• Proficiency in typing and Microsoft Office programs
• Able to learn new computer programs as necessary
• Able to work on site in Saginaw, Michigan, daily
• High school diploma or equivalent
• One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

Nice To Haves

• One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!)
• College degree in a relevant field

Responsibilities

• Call dealerships and auction houses to coordinate the auction process
• Arrange transportation to auction
• Create and send auction packets
• Audit disclosure paperwork to ensure compliance with lemon laws
• Identify, research and resolve problems with documentation
• File and organize incoming documents
• Ensure accuracy within printed and digital files
• Manage the hold title process
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance
• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED