VDI Engineer

Bank of Utah•Ogden, UT

4d•Onsite

About The Position

If our mission statement piques your interest, we encourage you to apply for the currently open position of VDI Engineer to work Monday - Friday at our Branch located at 2605 Washington Blvd. Ogden, UT. This role is responsible for the architecture, performance, and ongoing optimization of the enterprise virtual desktop infrastructure (VDI) environment supporting approximately 450 users. This is a hands-on technical role focused on designing, maintaining, and improving a high-performing Omnissa Horizon platform. The VDI Engineer will work across infrastructure layers—including virtualization, networking, identity, and storage—to ensure a secure, reliable, and efficient end-user experience. This role also provides mentorship to Desktop Administrators and supports broader endpoint strategy where it intersects with VDI.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
Minimum of 4 years of experience in VDI, virtualization, and end user computing infrastructure
Strong hands-on experience with Omnissa Horizon or other VDI technologies
Experience with VMware vSphere (ESXi and vCenter)
Solid knowledge of Omnissa Horizon architecture, including: Connection Servers Unified Access Gateways (UAG) Application delivery Dynamic Environment Manager (DEM)
Strong understanding of VMware vSphere (ESXi, vCenter) in a VDI environment
Firm knowledge of TCP/IP networking, including DNS, DHCP, routing, and latency impacts on VDI
Experience with Active Directory and Group Policy
Experience with Windows desktop image management (golden images, provisioning)
Familiarity with display protocols (Blast Extreme, PCoIP)
Experience troubleshooting VDI performance issues (logon delays, CPU/memory contention, storage IOPS)
Scripting/automation skills (PowerShell) desirable
Strong troubleshooting and analytical skills across multiple infrastructure layers
Ability to mentor and develop junior IT staff
Clear communication with technical teams, end users, and leadership
Ownership mindset with a focus on performance, stability, and user experience
Detail-oriented with strong documentation practices

Nice To Haves

VMware Horizon / Omnissa Horizon certification preferred
VMware Certified Professional (VCP) preferred
Microsoft Certified: Modern Desktop Administrator Associate preferred
Experience with FSLogix profile containers
Experience with Dynamic Environment Manager (DEM)
CompTIA Network+ or equivalent networking certification advantageous

Responsibilities

Own the architecture, design, and lifecycle management of a 450-user Omnissa Horizon VDI environment
Deploy, configure, and optimize Horizon components (Connection Servers, UAG, DEM)
Design and maintain golden images and desktop provisioning strategies
Troubleshoot complex VDI issues across: Horizon platform VMware vSphere (ESXi / vCenter) Active Directory and Group Policy Networking (DNS, DHCP, routing, latency) Profile management (FSLogix, DEM)
Optimize user logon times, session performance, and overall user experience
Monitor and tune system performance (CPU, memory, storage IOPS, and latency)
Collaborate with infrastructure teams on compute, storage, and network design impacting VDI
Provide Tier 2/3 escalation support for VDI-related incidents
Mentor Desktop Administrators and support PC Technicians where VDI intersects with endpoint strategy
Document configurations, processes, and troubleshooting procedures
Support endpoint strategy and lifecycle management as it relates to the VDI and physical workstation environment

Benefits

Great work-life balance, with a Monday-Friday schedule
Competitive pay and benefits, including medical, dental and vision plans
401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
12 paid bank holidays + paid time off, including paid parental leave
Volunteer opportunities to make a difference in the communities where you work and live
Awards and recognition to celebrate you and your colleagues for living the bank's values

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