vCIO (3578)

Convergence Networks-posted 3 days ago

Full-time • Mid Level

Hybrid • Milwaukie, OR

11-50 employees

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Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions. POSITION SUMMARY Virtual Chief Information Officers (vCIOs) are strategic business partners for our customers. They are responsible for building and maintaining purposeful relationships within our existing client base, resulting in highly effective information technology recommendations, driven by our clients’ strategic business objectives. This position requires a depth of understanding of IT infrastructure, cybersecurity, and digital transformation coupled with strong business acumen making it a purposeful driver of growth, stability and customer satisfaction.

Act as the primary contact for client executive level relationships
Responsible for client strategic planning including roadmaps, budgets, business and technical alignment
Manages opportunities, strategic business reviews, client onboarding presentations, solution comparison and consulting, business intelligence analysis execution and delivery, audit reviews, technical stack alignment, Microsoft 365 service strategy workshops and guidance, and consulting engagements.
Participate in networking events.

The art of translating technical concepts into succinct, non-technical terms to executive-level stakeholders
Understanding organizational goals, collaborating with customer C-Suite in building and executing the roadmap and strategic plan
Knowledge of IT (Information Technology) applications, processes, software, and equipment such as Microsoft systems such as Microsoft 365, Azure, and our other MSP (Managed Services Provider) tools and services.
Amazing strategic planning, including an ability to interpret technology and market trends to develop strategic roadmaps for your clients.
Providing visionary leadership in the development and implementation of IT initiatives across the organization
Innovative problem solving, tempered by the wisdom of knowing innovation comes with risk. We love creativity but need to consider how it may impact our ability to deliver world-class service at scale.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Awareness of others’ verbal/non-verbal reactions, especially as they relate to underlying circumstances.
Establishing and Maintaining Interpersonal Relationships: Develop constructive and cooperative working relationships with others and maintaining them over time. Being able to appropriately empathize with others is a critical personal trait required to be successful in building and maintaining trusting relationships.
Critical Thinking: Using logic and reasoning to identify complex problems and the strengths and weaknesses of alternative solutions, conclusions, or approaches to solving those problems.
Systems Analysis & Change Management: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Dedication to exceptional, professional service through patience, empathy, solution orientation, follow-up and effective communication
Excellent communication (verbal and written in English; feedback, listening and comprehension), documentation (for all levels internally and externally), detail and time management skills
Ability to build rapport and work productively with others (customers and teammates); ability to work independently; and ability to manage expectations and actions of a variety of groups
Exceptional time management and organizational skills.

Bachelor’s Degree, preferably in business administration, technology, or related.
Extensive professional experience in developing strategic plans, roadmaps, and budgets, collaborating with C-Suite executives for approval and implementation.
Hands-on experience supporting and managing physical and virtualized Microsoft Windows based server environments.
Experience with networking technologies such as firewalls, routers, switches, etc.
Background working within the IT managed services provider business model, particularly as an Account Manager, vCIO, or similar role.
Knowledge and experience working with Microsoft 365 and Azure.
5+ years of relevant experience which may include technical or customer account management, IT or network administration.

Group benefits plans, including medical, dental, vision in US and health savings and supplement insurance (including dental) in Canada, including retirement plans (Group RRSP).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement.
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

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vCIO (3578)

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