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About the position
Aramark is seeking a Suites Manager to lead our Vault Suites at Capital One Arena. In this leadership role, you will oversee all aspects of the Vault Suites operations, ensuring exceptional service and memorable experiences for our guests. As the Suites Manager, you will guide and inspire the Suites team to execute events and catering delivery requests that exceed customer expectations and uphold our high service standards. Your leadership will be key in creating a seamless and enjoyable experience for all suite guests.
Responsibilities
- Develop and complete suites and premium dining solutions to meet customers' needs
- Develop and maintain effective client and customer rapport
- Deliver consistent quality in planning and carrying out events
- Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
- Assist clients in planning special events and providing creative solutions to clients' needs
- Train and lead suites and premium employees to ensure catering and event standards are followed ensuring quality in final presentation
- Responsible for delivering food and labor targets
- Ensure accurate reporting of all suites related revenue, expenses, and receivables
- Recruit, train, schedule and develop team members
- Ensure compliance with all food, occupational, and environmental safety policies
Requirements
- Requires at least 2 years of experience
- Prior experience in a management or supervisory role preferred
- Previous experience in events, hospitality, premium and catering preferred
- Requires a bachelor's degree or equivalent experience
- Available to work event-based hours
- Must have excellent communications skills
- Complete Food Handlers and Alcohol Service Certifications as required
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
- Ability to stand for extended periods of time
Benefits
- Comprehensive benefit programs and services including medical, dental, vision, and work/life resources
- Retirement savings plans like 401(k)
- Paid days off such as parental leave and disability coverage
