Vault Reconciliation Analyst

Fifth Third Bank•Cincinnati, OH

9d•Onsite

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs responsibilities within the Bancorp Cash Vaults, in support of Virtual Vault and Remote Currency Manager product lines. Position may be responsible for all or any combination of these defined duties and responsibilities for all or any combination of the areas encompassed within the Bancorp Cash Vaults. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: Monitor all Virtual Vault reconciliations from multiple vendors to ensure accurate and quick response to any un-reconciled activity. Monitor all Remote Currency Manager reconciliations from multiple vendors to ensure accurate and quick response to any un-reconciled activity. Responsible for Relationship Management and day to day communication and workflow with BPO partner to ensure all un-reconciled activity is actively being researched and resolved. Responsible for Relationship Management and day to day communication and workflow with BPO partner to ensure all Federal Reserve outages are resolved. Create transactions to reconcile escalated Virtual Vault and Remote Currency Manager reconciliation issues. Maintain quality of ACE account setups in order to ensure all transactional activity processed through ACE. Identify and execute improvements to existing reconciliation process to enhance Customer Experience and/or decrease Operational cost. Partner with multiple vendors to escalate research requests as needed and monitor SLA on all escalated research. Maintain and build relationships within Depositor Services to ensure quick and accurate notification and handling of exception items. Become and maintain SME status in regards to reconciliation issues related to Virtual Vault and Remote Currency Manager products. Provide general support to internal and external partners regarding Remote Currency Manager and Virtual Vault product line (research, implementations, and overall product knowledge). Attend weekly vendor meetings to ensure SLA quality related to research items and ensure knowledge on all vendor enhancements related to Virtual Vault and Remote Currency Manager product lines. Verify data integrity of files passed from an outside vendor. Perform other duties as assigned.

Requirements

Associate’s Degree or equivalent experience.
Two (2) years banking operations experience required, preferably in a similar environment.
Excellent written and verbal skills needed to communicate with all levels of the organization.
Highly proficient with Microsoft office products Outlook, Word, Excel, and PowerPoint as well as Business Objects.
Must be able to work in a team environment with the ability to interact well and in a positive manner.
Self-motivator with strong problem solving skills and attention to detail.
Must be able to handle multiple tasks.

Responsibilities

Monitor all Virtual Vault reconciliations from multiple vendors to ensure accurate and quick response to any un-reconciled activity.
Monitor all Remote Currency Manager reconciliations from multiple vendors to ensure accurate and quick response to any un-reconciled activity.
Responsible for Relationship Management and day to day communication and workflow with BPO partner to ensure all un-reconciled activity is actively being researched and resolved.
Responsible for Relationship Management and day to day communication and workflow with BPO partner to ensure all Federal Reserve outages are resolved.
Create transactions to reconcile escalated Virtual Vault and Remote Currency Manager reconciliation issues.
Maintain quality of ACE account setups in order to ensure all transactional activity processed through ACE.
Identify and execute improvements to existing reconciliation process to enhance Customer Experience and/or decrease Operational cost.
Partner with multiple vendors to escalate research requests as needed and monitor SLA on all escalated research.
Maintain and build relationships within Depositor Services to ensure quick and accurate notification and handling of exception items.
Become and maintain SME status in regards to reconciliation issues related to Virtual Vault and Remote Currency Manager products.
Provide general support to internal and external partners regarding Remote Currency Manager and Virtual Vault product line (research, implementations, and overall product knowledge).
Attend weekly vendor meetings to ensure SLA quality related to research items and ensure knowledge on all vendor enhancements related to Virtual Vault and Remote Currency Manager product lines.
Verify data integrity of files passed from an outside vendor.
Perform other duties as assigned.