Vault Personal Banker - Ann Arbor

Bank Michigan•Ann Arbor, MI

About The Position

Bank Michigan is seeking career-minded candidates for a Full Time Vault/Lead Personal Banker (aka Vault/Lead Teller) to assist in our Ann Arbor Branch. In addition to a professional, customer-focused demeanor, candidates should have previous retail banking, customer service and cash handling experience, an appetite to learn/grow and be proficient with technology required. JOB SUMMARY Responsible for all Vault responsibilities in accordance with Bank procedures and policies. Provides superior customer service, product & service explanations and recommendations, basic cash receipt and payment services in accordance with Bank procedures.

Requirements

High school diploma or equivalent.
Minimum of 1 year prior customer service experience; acceptable Over & Short record; and proven success in a Personal Banker role.
Successful completion of in-house training program.
Good interpersonal communication and computer skills; ability to operate standard office equipment.
Ability to converse verbally and in writing with others.
Ability to utilize general office equipment, Internet and various business software programs (i.e. MS office).
Ability to stand for long periods, stoop, bend, twist, and lift up to 20 pounds.
Must successfully complete a comprehensive background check.

Responsibilities

Reconciling of debits, credits and balancing the vault daily.
Weekly ordering and processing of Coin and Currency from the Federal Reserve to maintain adequate cash amounts within the branches while staying consistent with vault cash limits
Weekly coin and currency shipments to the Federal Reserve
Weekly Branch Currency and Coin Orders- ordering and preparing to ship
Maintain log of shipments- incoming and outgoing for inner branch couriers and Fed Courier Service
Responsible for any offages and/or reconciling any errors within the Vault
Responsible for maintaining and updating of all vault procedures and policies
Serves as the primary Personal Banker for lobby customers which requires a thorough understanding of all Bank products and services.
Works to actively engage with customers and prospects to uncover their needs and recommend products/services to meet these needs with the goal of securing the customer with Bank Michigan as their Preferred Financial Institution (PFI).
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders.
Receives mortgage, consumer loan and other payments and ensures the payments match balances due.
Enters payments into computer.
Generates customer receipts.
Places holds on accounts for uncollected funds.
Counts, checks and packages coins and currency.
Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.
Reports any discrepancies to the supervisor as necessary.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Reports malfunctions of teller terminals and other equipment used at the teller station.
Is responsible for checking night depository bags and recording proper information on the financial institution's forms.
Serves in the absence of the Lead Personal Banker.
Assist with other duties as assigned.