Vascular Surgery Medical Receptionist

Englewood Health•Englewood, NJ

2d•$17•Onsite

About The Position

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve. Position Summary The Medical Receptionist serves as the first point of contact for patients in the Vascular Surgery practice. This position is responsible for front-desk operations, patient check-in and scheduling, and administrative support to ensure an efficient, organized, and patient-centered experience. Department: Vascular Surgery Location: 350 Engle Street, Englewood, NJ – Main Campus Status: Full-Time Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Requirements

High school diploma or equivalent required
Minimum one (1) year of medical office or healthcare front-desk experience preferred
Knowledge of medical terminology and insurance verification
Proficiency with EPIC, Athena and basic computer applications
Knowledge of HIPAA regulations and patient confidentiality standards
Strong customer service and interpersonal skills
Professional demeanor with patients, families, and staff
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced clinical environment
Team-oriented with a positive and flexible attitude
Calm, empathetic approach when assisting patients under stress

Nice To Haves

Experience in vascular surgery, cardiology, or surgical specialty practice
Familiarity with outpatient scheduling and pre-authorization processes
Bilingual (Spanish preferred, not required)
Experience with EPIC or similar EMR systems

Responsibilities

Greet patients and visitors in a professional, courteous, and compassionate manner
Check patients in and out accurately using the electronic medical record (EMR) system
Verify patient demographics, insurance information, and referrals at each visit
Collect co-payments, outstanding balances, and required documentation
Answer and route incoming calls appropriately
Schedule, confirm, and reschedule office visits, procedures, and follow-up appointments
Maintain accurate patient records and scan documents into the EMR
Manage incoming faxes, referrals, and medical record requests
Coordinate with clinical staff to support patient flow and daily schedules
Monitor appointment schedules to minimize delays and maximize efficiency
Maintain a clean, organized, and HIPAA-compliant front desk area
Communicate effectively with physicians, nurses, medical assistants, and leadership
Assist patients with general questions regarding appointments and referrals
Escalate patient concerns or urgent matters to appropriate clinical staff
Perform other administrative duties as assigned